About Mark43
Empowering public safety with modern software solutions
Key Highlights
- Over 100 law enforcement agencies using Mark43
- $70M+ raised from investors including Coatue Management
- Headquartered in New York City
- Offers flexible remote work options
Mark43 is a leading public safety software platform headquartered in New York City, designed to enhance law enforcement operations. The platform is utilized by over 100 agencies, including police departments in cities like San Antonio and Washington D.C. Mark43 has raised over $70 million in funding...
🎁 Benefits
Employees at Mark43 enjoy competitive salaries, equity options, generous PTO policies, and a flexible remote work environment to promote work-life bal...
🌟 Culture
Mark43 fosters a culture focused on innovation in public safety technology, emphasizing collaboration and a commitment to improving community outcomes...
Customer Success Manager • Lead
Overview
Mark43 is hiring a Director of Account Management & Customer Experience to lead post-sale strategies for public safety agencies across the Eastern United States. This role focuses on customer success and requires strong leadership skills.
Job Description
Who you are
You have a proven track record in account management and customer experience, ideally within the technology sector. Your experience includes leading teams and developing strategies that enhance customer satisfaction and retention. You understand the unique challenges faced by public safety agencies and are passionate about helping them succeed with technology solutions.
You possess excellent communication and interpersonal skills, allowing you to build strong relationships with clients and internal teams. Your ability to analyze customer needs and translate them into actionable strategies is a key strength. You are comfortable working in a remote environment and have experience managing teams across different locations.
What you'll do
As the Director of Account Management & Customer Experience, you will own the post-sale commercial strategy for Mark43’s customers in the Eastern United States. You will lead a team focused on ensuring that public safety agencies successfully adopt and expand their use of the Mark43 platform. Your responsibilities will include developing customer success initiatives, monitoring customer health metrics, and collaborating with cross-functional teams to enhance the customer experience.
You will also be responsible for identifying opportunities for growth within existing accounts and ensuring that customers receive the highest level of service. Your leadership will guide your team in building strong relationships with clients, understanding their needs, and providing solutions that drive value. You will play a critical role in shaping the customer journey and ensuring that Mark43’s mission of empowering communities through technology is realized.
What we offer
Mark43 offers a dynamic work environment where you can make a significant impact on public safety agencies. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to improve safety and quality of life through innovative technology solutions.
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