About Mark43
Empowering public safety with modern software solutions
Key Highlights
- Over 100 law enforcement agencies using Mark43
- $70M+ raised from investors including Coatue Management
- Headquartered in New York City
- Offers flexible remote work options
Mark43 is a leading public safety software platform headquartered in New York City, designed to enhance law enforcement operations. The platform is utilized by over 100 agencies, including police departments in cities like San Antonio and Washington D.C. Mark43 has raised over $70 million in funding...
🎁 Benefits
Employees at Mark43 enjoy competitive salaries, equity options, generous PTO policies, and a flexible remote work environment to promote work-life bal...
🌟 Culture
Mark43 fosters a culture focused on innovation in public safety technology, emphasizing collaboration and a commitment to improving community outcomes...
Technical Account Manager • Mid-Level
Mark43 • Jersey City - On-Site
Overview
Mark43 is hiring a Technical Account Manager to provide dedicated on-site support to the Port Authority of New York and New Jersey. This role requires excellent communication and interpersonal skills, with a focus on empowering communities through technology.
Job Description
Who you are
You have a strong background in technical account management, with experience in providing on-site support to clients. Your excellent communication and interpersonal skills enable you to build strong relationships with stakeholders and ensure their needs are met effectively. You are committed to embracing diversity of thought and experience within your team, understanding that varied perspectives lead to better outcomes.
You thrive in environments where you can empower communities and their governments through technology. Your ability to understand complex technical concepts and communicate them clearly to non-technical stakeholders is one of your key strengths. You are proactive in identifying client needs and ensuring that they receive the best possible support and solutions.
What you'll do
As a Technical Account Manager at Mark43, you will provide dedicated on-site support to the Port Authority of New York and New Jersey. Your role will involve working closely with clients to understand their requirements and ensure they are satisfied with the software solutions provided. You will act as a liaison between the client and the internal teams, facilitating communication and collaboration to address any issues that arise.
You will be responsible for onboarding new clients, providing training on the software, and ensuring that they are utilizing the tools effectively. Your role will also involve gathering feedback from clients to inform product improvements and enhancements. You will work closely with the engineering and product teams to relay client needs and advocate for their interests.
What we offer
Mark43 offers a collaborative work environment where you can make a real impact on communities through technology. You will have the opportunity to work with a diverse team committed to innovation and excellence. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset. Join us in our mission to improve the safety and quality of life for all through powerful software solutions.
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