Technical Account Manager • Mid-Level

Who you are

You have a strong background in technical account management or a related field, with experience in managing customer relationships and providing technical support. You excel in communication and can effectively convey complex technical concepts to non-technical stakeholders. Your problem-solving skills are top-notch, allowing you to address customer needs proactively and efficiently. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on customer satisfaction. You have a collaborative mindset and enjoy working cross-functionally with teams such as Solutions Engineering, Product, and Technology to deliver the best outcomes for customers. You are passionate about technology and payments, and you are eager to learn and grow in this field.

What you'll do

As a Technical Account Manager at Marqeta, you will be the primary technical contact for several strategically important customers, guiding them through the entire customer life cycle. You will analyze customer requirements and coordinate implementations to ensure their success. Your role will involve building strong relationships with key technical influencers at customer organizations, ensuring they understand Marqeta's technology and its strategic advantages. You will also gather critical customer feedback to help shape Marqeta's product roadmap and refine offerings. You will work closely with business development and account managers to identify new opportunities and increase the value of existing accounts. Your proactive approach will help solve both immediate technical challenges and contribute to the long-term vision of money movement for your customers. You will be expected to stay updated on Marqeta's platform and solutions, leveraging this knowledge to provide exceptional service and support.

What we offer

Marqeta offers a dynamic work environment where you can thrive as a Technical Account Manager. You will have the opportunity to work remotely within the UK, allowing for flexibility in your work-life balance. We value our employees and provide a supportive culture that encourages professional growth and development. You will be part of a team that is dedicated to innovation in the payments industry, and your contributions will directly impact our customers' success. We believe in fostering a collaborative atmosphere where everyone's ideas are valued, and we encourage you to apply even if your experience doesn't match every requirement. Join us at Marqeta and be part of shaping the future of payments.