Business Operations • Mid-Level

Who you are

You have a strong background in providing technical support and engineering solutions, ideally with experience in managing integrations with third-party services. Your critical thinking skills allow you to blend systems design with business needs effectively, ensuring that partner issues are resolved efficiently. You understand industry trends and can communicate key insights to product teams, enhancing the overall support experience for customers.

You are adept at fostering relationships with developers and businesses, helping to bridge the gap between technical requirements and business objectives. Your proactive approach to problem-solving ensures that you can anticipate potential issues and address them before they escalate. You thrive in a collaborative environment, working closely with cross-functional teams to deliver high-quality support and solutions.

What you'll do

As a Business Support Engineer at Meta, you will play a key role in providing both proactive and reactive support for partner issues and integrations. You will collaborate with Platform and Infrastructure teams to investigate and resolve issues reported by partners, ensuring that necessary fixes and continuous improvements are implemented in products and deployments. Your expertise will be crucial in assessing partner needs and communicating effectively with product teams to enhance the overall user experience.

You will specialize in one of Meta's key business areas, such as Business Messaging, Telecommunications, Fintech, or Advertising, allowing you to leverage your subject-matter knowledge to improve the support experience. Your role will involve working closely with regional offices and partnership teams to support a broad range of partners globally, integrating Meta's Business Products into their offerings. You will also be responsible for gathering insights from partner interactions to inform product development and enhancements.

What we offer

At Meta, you will be part of a dynamic team that values collaboration and innovation. We provide opportunities for professional growth and development, allowing you to expand your skills and expertise in a supportive environment. Our culture encourages open communication and teamwork, ensuring that every team member has a voice in shaping our products and services. We believe in the importance of work-life balance and offer flexible working arrangements to support your personal and professional needs.