About Meta (Facebook)
Connecting people through innovative technology
Key Highlights
- Over 2.9 billion monthly active users across platforms
- Headquartered in Menlo Park, California
- Valued at over $800 billion
- Significant investments in Oculus and AR/VR technology
Meta (formerly Facebook) is a leading technology company focused on building the metaverse, with over 2.9 billion monthly active users across its platforms, including Facebook, Instagram, and WhatsApp. Headquartered in Menlo Park, California, Meta has invested heavily in virtual reality and augmente...
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Meta offers competitive salaries, equity compensation, generous PTO policies, comprehensive health benefits, and a robust parental leave program. Empl...
🌟 Culture
Meta fosters a culture of innovation and experimentation, encouraging employees to take risks and explore new ideas. The company emphasizes a mission-...
Business Operations • Mid-Level
Overview
Meta is hiring a Business Incident Response Specialist to provide rapid resolution of critical escalations affecting businesses and partners. You'll work collaboratively across functions to ensure swift issue resolution during crises. This role requires experience in operations, policy, and project management.
Job Description
Who you are
You have a strong background in operations and crisis management, with experience navigating complex escalations that impact business relationships and revenue. You thrive in collaborative environments, working cross-functionally with various teams to deliver effective solutions. Your communication skills are top-notch, allowing you to convey critical information to stakeholders at all levels, including executives. You are comfortable making decisions in ambiguous situations and are open to feedback, ensuring that you remain unbiased in your approach. Your passion for social media and customer support drives you to provide the best possible experience for advertisers facing challenges on our platforms.
What you'll do
As a Business Incident Response Specialist, you will be part of a specialized team dedicated to resolving critical incidents that threaten our partners' brands and revenue streams. You will leverage your expertise in operations and policy to manage escalations effectively, ensuring that resources are prioritized dynamically to address mission-critical issues. Your role will involve collaborating with various teams to deliver personalized support to advertisers globally, especially during times of crisis. You will be responsible for communicating relevant content and context to inform internal and external partners, facilitating swift resolutions and maintaining strong relationships. Your ability to navigate ambiguity and make quality decisions will be crucial in this fast-paced environment.
What we offer
At Meta, you will be part of a team that values collaboration and innovation. We offer a supportive work environment where you can grow your skills and make a significant impact on our partners' success. You will have the opportunity to work with some of the best professionals in the industry, gaining insights and experience that will enhance your career. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives.
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