Success Engineer • Mid-Level

Who you are

You are a customer-focused, highly technical individual who loves data and enjoys helping others. You thrive in a startup environment and are excited about the opportunity to work with a diverse range of customers, from tiny startups to major corporations. Your background includes experience in data tools and business intelligence, allowing you to provide valuable insights and support to users. You understand the needs of software engineers, data engineers, and data analysts, and you are eager to share your expertise with them.

You possess strong communication skills, enabling you to effectively convey complex technical concepts to non-technical users. You are patient and empathetic, understanding that each customer has unique challenges and needs. Your ability to build relationships and trust with customers is key to your success in this role. You are also adaptable, able to pivot quickly as customer needs evolve and new challenges arise.

What you'll do

As a Success Engineer at Metabase, you will be responsible for guiding customers through their journey with our platform. You will provide technical support and advice, helping them to implement and optimize their use of Metabase for data analysis and visualization. You will work closely with customers to understand their specific needs and challenges, offering tailored solutions that enhance their experience with our product.

You will collaborate with the product and engineering teams to relay customer feedback and contribute to product improvements. Your insights will help shape the future of Metabase, ensuring that we continue to meet the needs of our users. You will also create and maintain documentation and resources that empower customers to use Metabase effectively.

In addition to direct customer support, you will participate in training sessions and webinars, sharing your knowledge and expertise with users. You will help foster a community around Metabase, encouraging users to share their experiences and learn from one another. Your role will be crucial in ensuring that customers not only adopt Metabase but also derive maximum value from it.

What we offer

At Metabase, we offer a dynamic and inclusive work environment where you can grow your skills and make a real impact. You will be part of a passionate team dedicated to making data accessible and understandable for everyone. We provide opportunities for professional development and encourage you to take ownership of your projects. Our culture values collaboration, innovation, and a commitment to customer success, making it an exciting place to work.

We believe in the importance of work-life balance and offer flexible working arrangements to support your needs. Join us in our mission to transform the way people interact with data and help organizations unlock the insights hidden within their information.