Technical Support • Entry-Level

Who you are

You are someone who is eager to help customers succeed by resolving their technical issues efficiently. You possess strong problem-solving skills and have a keen interest in technology, particularly in Microsoft’s products and services. You thrive in a collaborative environment and are passionate about delivering exceptional customer experiences. You are adaptable and willing to learn, understanding that each customer interaction is an opportunity to build trust and confidence.

What you'll do

As a Technical Support Engineer, you will own and troubleshoot customers' technical issues, ensuring that they receive timely and effective solutions. You will engage with customers through various channels, providing support that leverages Microsoft’s AI technology to enhance their experience. Your role will involve diagnosing problems, guiding customers through solutions, and documenting issues to help improve future support processes. You will collaborate with cross-functional teams to ensure that customer feedback is integrated into product improvements, ultimately contributing to the overall success of Microsoft’s offerings.

What we offer

At Microsoft, you will be part of a diverse and inclusive culture that values every employee's contributions. You will have access to ongoing training and development opportunities to enhance your technical skills and career growth. The company promotes a supportive work environment where you can thrive and make a meaningful impact on customers' experiences. Additionally, you will be part of a team that is at the forefront of AI transformation, helping customers achieve more with their Microsoft investments.