Technical Support • Entry-Level

Who you are

You are someone who is eager to help customers succeed by resolving their technical issues efficiently. You possess strong problem-solving skills and have a keen interest in technology, particularly in Microsoft’s products and services. You thrive in a collaborative environment and are passionate about delivering exceptional customer experiences. You are adaptable and willing to learn, ensuring that you stay updated with the latest technologies and support practices. You understand the importance of customer satisfaction and are committed to exceeding expectations in every interaction.

What you'll do

As a Technical Support Engineer, you will own and troubleshoot customer technical issues, ensuring timely and effective resolutions. You will collaborate with cross-functional teams to drive alignment and execution in delivering support services. Your role will involve leveraging Microsoft’s AI technology to enhance the support experience, helping customers achieve more from their investments in Microsoft solutions. You will also have opportunities to develop your technical proficiency and grow your career within the Customer Experience and Success organization.

What we offer

At Microsoft, you will be part of a diverse team that values collaboration and innovation. You will have access to various resources and training programs to enhance your skills and career growth. The company fosters a culture of inclusion and support, ensuring that every employee feels empowered to contribute to their fullest potential. You will be part of a mission-driven organization that aims to empower every person and organization on the planet to achieve more.