Technical Support • Entry-Level

Who you are

You are someone who is eager to help customers succeed by resolving their technical issues efficiently. You have a strong desire to learn and grow in a technical environment, and you thrive on problem-solving and collaboration. You understand the importance of delivering exceptional customer experiences and are committed to helping users achieve more with Microsoft products.

You may have some experience in technical support or a related field, but what matters most is your willingness to learn and adapt. You are comfortable working with various technologies and are excited about the opportunity to deepen your technical knowledge while assisting customers.

What you'll do

As a Technical Support Engineer at Microsoft, you will own and troubleshoot customers' technical issues, ensuring they receive timely and effective solutions. You will collaborate with cross-functional teams to drive alignment and execution, helping to exceed customer expectations in every interaction. Your role will involve leveraging Microsoft’s AI technology to enhance the support experience, allowing you to contribute to the acceleration of AI transformation for customers.

You will engage with customers through various channels, providing support that is not only effective but also builds trust and confidence in Microsoft’s products and services. Your responsibilities will include diagnosing issues, providing solutions, and documenting your findings to help improve future support processes. You will also have the opportunity to develop your technical skills and advance your career within the Customer Experience and Success organization.

What we offer

Microsoft offers a dynamic work environment where you can grow your career while making a meaningful impact on customers' experiences. You will be part of a diverse team that values collaboration and innovation, and you will have access to resources that support your professional development. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our mission of empowering every person and organization on the planet to achieve more.