Technical Support • Entry-Level

Who you are

You are someone who thrives in a customer-focused environment and has a strong desire to help others succeed. You possess excellent problem-solving skills and are eager to learn about Microsoft’s products and services. Your ability to communicate effectively with customers will be key in resolving their technical issues and ensuring their satisfaction. You are adaptable and willing to grow your technical proficiency in a fast-paced environment. You understand the importance of collaboration and are excited to work with a diverse team to deliver exceptional customer experiences.

What you'll do

As a Technical Support Engineer, you will own and troubleshoot customers' technical issues, ensuring they receive timely and effective solutions. You will engage with customers through various channels, providing support that enhances their experience with Microsoft products. Your role will involve diagnosing problems, guiding customers through solutions, and documenting issues for future reference. You will also have the opportunity to collaborate with other teams to improve service delivery and contribute to the overall success of the Customer Experience and Success organization.

What we offer

Microsoft offers a dynamic work environment where you can accelerate your career growth while honing your technical and problem-solving skills. You will be part of a team that values collaboration and innovation, and you will have access to resources that support your professional development. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering a diverse and inclusive workplace.