About Microsoft
Empowering every person and organization on the planet
Key Highlights
- Market cap exceeds $2 trillion
- 100,000+ employees worldwide
- Leading cloud services through Azure
- Major clients include Walmart and BMW
Microsoft Corporation, headquartered in Redmond, Washington, is a leading technology company known for its software products like Windows and Office, as well as cloud services through Azure. With over 100,000 employees, Microsoft serves millions of customers globally, including major enterprises lik...
🎁 Benefits
Microsoft offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also enjoy a flexible remote...
🌟 Culture
Microsoft fosters a culture of innovation and inclusivity, emphasizing collaboration across teams and a commitment to diversity. The company values em...
Overview
Microsoft is hiring a Senior Technical Support Engineer to troubleshoot and solve complex customer technical issues. You'll work within the Customer Service & Support organization to enhance customer experiences. This role requires a passion for delivering customer success.
Job Description
Who you are
You have a strong background in technical support, with experience in troubleshooting and resolving complex issues for customers. Your problem-solving skills are top-notch, and you thrive in environments where you can help others succeed. You understand the importance of customer experience and are dedicated to ensuring that every interaction is positive and impactful.
You possess excellent communication skills, allowing you to convey technical information clearly and effectively to customers and team members alike. Your ability to collaborate with cross-functional teams enhances your effectiveness in delivering solutions that meet customer needs. You are adaptable and eager to learn, always looking for ways to improve your technical proficiency and customer service skills.
What you'll do
As a Senior Technical Support Engineer at Microsoft, you will own the troubleshooting process for complex technical issues faced by customers. You will work closely with various teams to ensure that customer concerns are addressed promptly and effectively. Your role will involve diagnosing problems, providing solutions, and following up to ensure customer satisfaction.
You will leverage Microsoft’s AI technology to enhance the support experience, helping customers resolve their issues quickly and securely. Your contributions will play a crucial role in building trust and confidence in Microsoft’s products and services. You will also have opportunities to accelerate your career growth by honing your problem-solving and research skills.
What we offer
At Microsoft, you will be part of a diverse and inclusive team that values collaboration and innovation. We offer competitive compensation and benefits, along with opportunities for professional development. You will have the chance to work with cutting-edge technology and contribute to meaningful projects that empower customers around the world. Join us in our mission to deliver exceptional customer experiences and drive AI transformation.
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