Technical Support Engineer • Entry-Level

Who you are

You are someone who is eager to help customers succeed by resolving their technical issues. You have a strong desire to learn and grow in a technical environment, and you are passionate about delivering exceptional customer service. You thrive in collaborative settings and enjoy working with a diverse team to achieve common goals.

You possess excellent problem-solving skills and are comfortable navigating complex technical challenges. Your ability to communicate effectively with customers and team members is one of your key strengths, allowing you to build trust and rapport quickly. You are adaptable and open to feedback, always looking for ways to improve your skills and the customer experience.

What you'll do

As a Technical Support Engineer at Microsoft, you will own and troubleshoot customer technical issues, ensuring that they receive timely and effective solutions. You will collaborate with various teams within the Customer Experience and Success organization to drive alignment and execution in delivering support services. Your role will involve leveraging Microsoft’s AI technology to enhance the support experience and help customers maximize their investment in Microsoft products.

You will engage with customers through various channels, providing assistance and guidance to resolve their inquiries. Your responsibilities will include documenting issues, tracking progress, and following up with customers to ensure their satisfaction. You will also have the opportunity to contribute to process improvements and share insights with your team to enhance service delivery.

What we offer

At Microsoft, you will be part of a dynamic team that values collaboration and innovation. You will have access to ongoing training and development opportunities to help you advance your career. The company fosters a culture of inclusivity and support, ensuring that every employee feels empowered to contribute to their fullest potential. You will be part of a mission-driven organization that is committed to making a positive impact on customers and the world.

We encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to empower every person and organization on the planet to achieve more.