Technical Support Engineer • Entry-Level

Who you are

You are someone who is eager to help customers succeed by resolving their technical issues efficiently. You possess a strong desire to learn and grow within the technical support field, and you thrive in environments where you can collaborate with others to deliver exceptional service. You understand the importance of customer satisfaction and are committed to providing solutions that empower users to maximize their investment in Microsoft products.

You have a foundational understanding of technical concepts and are ready to deepen your knowledge through hands-on experience. You are a problem solver at heart, capable of analyzing issues and determining the best course of action to resolve them. Your communication skills allow you to convey complex information in a clear and concise manner, ensuring that customers feel supported throughout their journey.

What you'll do

As a Technical Support Engineer at Microsoft, you will take ownership of customer inquiries and technical issues, guiding them through troubleshooting processes to find effective solutions. You will collaborate with cross-functional teams to ensure that customer feedback is integrated into product improvements, enhancing the overall user experience. Your role will involve utilizing Microsoft’s AI technology to assist customers in resolving their issues quickly and securely, while also preventing future problems from occurring.

You will engage with customers through various channels, providing timely and accurate responses to their inquiries. Your responsibilities will include documenting customer interactions and solutions in a clear manner, contributing to the knowledge base that helps improve service efficiency. You will also have opportunities to participate in training sessions and workshops to further develop your technical skills and knowledge of Microsoft products.

What we offer

At Microsoft, you will be part of a diverse and inclusive team that values collaboration and innovation. We offer a supportive work environment where you can grow your career and enhance your technical expertise. You will have access to various resources and training programs designed to help you succeed in your role and advance within the company. Join us in our mission to empower every person and organization on the planet to achieve more.