Customer Success Manager • Senior

Who you are

You have a proven track record in customer success and support leadership, with a strong focus on enhancing customer experience and operational excellence. Your experience includes managing teams and developing strategies that prioritize customer trust and satisfaction. You understand that support is not just a cost center but a strategic advantage that can differentiate a company in a competitive market. You possess excellent communication skills and can inspire your team to deliver exceptional service to enterprise customers. You are adept at balancing vision with execution, ensuring that your team operates with empathy and urgency.

You have a deep understanding of the technical aspects of customer support, allowing you to effectively lead a team of support engineers and managers. Your ability to collaborate with product, engineering, and success teams ensures that customer feedback is integrated into product development and service improvements. You are passionate about creating a culture of customer obsession within your team, driving initiatives that enhance the overall customer experience.

What you'll do

In this role, you will lead the customer success engineering team, shaping the strategy and structure of the support function. You will be responsible for defining how support is perceived across the company, ensuring that every customer interaction reflects a commitment to excellence. You will work closely with various teams to ensure that customer needs are met and that the support function operates efficiently. Your leadership will inspire your team to achieve high levels of customer satisfaction and trust.

You will play a critical role in developing and implementing processes that enhance the customer experience, ensuring that your team is equipped to handle the demands of global enterprise customers. You will also be responsible for mentoring and developing your team, fostering a culture of continuous improvement and learning. Your strategic insights will help shape the future of customer support at Mindtickle, making it a key differentiator in the market.

What we offer

Mindtickle offers a dynamic work environment where you can make a significant impact on customer success. You will have the opportunity to work with some of the most respected enterprises in the industry, shaping their experience with our platform. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to enhance revenue productivity through exceptional customer support.