Customer Support • Mid-Level

Who you are

You have a strong technical background with experience in customer support engineering, particularly in a SaaS environment. You thrive in troubleshooting complex issues across distributed systems and have a solid understanding of cloud fundamentals. Your ability to analyze system data, logs, and traces allows you to resolve backend and frontend issues with precision and speed.

You excel in high-stakes scenarios and enjoy collaborating with cross-functional teams, including Engineering, Product, Quality Engineering, and DevOps. Your strong communication skills enable you to influence product quality and strengthen customer trust at scale. You take ownership of outcomes and are passionate about delighting customers through effective problem resolution.

Desirable

Experience with AI-powered solutions is a plus, as is familiarity with scripting languages for automating tasks. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on customer satisfaction.

What you'll do

In this role, you will be the technical heartbeat behind Mindtickle's revenue productivity platform. You will troubleshoot and resolve complex issues that arise in the backend services, APIs, and UI interactions. Your expertise will be crucial in ensuring the smooth operation of our award-winning AI solutions.

You will collaborate closely with various teams to identify and address technical challenges, contributing to the overall quality of our products. Your role will involve analyzing system data and logs to diagnose issues effectively, and you will be responsible for writing scripts to automate repetitive tasks, enhancing efficiency within the support team.

You will also play a key role in influencing product improvements based on customer feedback and technical insights. Your ability to communicate effectively with both technical and non-technical stakeholders will be essential in driving successful outcomes.

What we offer

Mindtickle offers a dynamic work environment where you can grow your technical skills and make a significant impact on our customer experience. You will have the opportunity to work with cutting-edge technologies and be part of a team that values collaboration and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering a diverse and inclusive workplace.

Join us in shaping the future of revenue productivity and be part of a company recognized as a leader in the industry. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement.