Customer Success • Mid-Level

Who you are

You have experience in client support or customer success, ideally within a market intelligence or research environment. You possess strong communication skills and are adept at building relationships with clients across various sectors. You are detail-oriented and can manage multiple client requests efficiently, ensuring that each client receives the best-in-class support they deserve. You thrive in a collaborative team environment and are eager to contribute to the success of your colleagues and clients alike. You are comfortable working in a hybrid setting, balancing remote work with in-office collaboration.

What you'll do

As a Client Success Executive at Mintel, you will be responsible for responding to ad-hoc client requests and providing insights that help clients make informed business decisions. You will collaborate closely with the Commercial team to understand client needs and ensure that they are met promptly and effectively. Your role will involve analyzing data requests and delivering actionable insights to clients, enhancing their experience with Mintel's products and services. You will also assist in various administrative tasks related to client management, ensuring smooth operations within the team. Your contributions will directly impact client satisfaction and retention, making you a key player in Mintel's mission to support businesses in their growth.

What we offer

Mintel provides a supportive work environment that values collaboration and inclusivity. Employees are encouraged to participate in local volunteering activities, fostering a sense of community and purpose. The company also offers mental health and wellbeing support through the Modern Health App, ensuring that employees have access to the resources they need to thrive. With beautifully designed offices that promote teamwork and creativity, Mintel is committed to creating a workplace where employees can grow and succeed together.