About Mixpanel
Unlock insights to drive product success
Key Highlights
- Over 26,000 customers including Airbnb & Instacart
- $77M raised from Andreessen Horowitz & Sequoia Capital
- Headquartered in San Francisco, California
- 251-1,000 employees with a focus on analytics
Mixpanel is a leading product analytics platform headquartered in San Francisco, California. Trusted by over 26,000 companies, including Airbnb, Instacart, and Dropbox, Mixpanel helps businesses analyze user interactions to drive smarter decisions. The company has raised $77 million in funding from ...
🎁 Benefits
Mixpanel offers competitive salaries, equity options, unlimited PTO, and a remote-friendly work policy, allowing employees to balance work and life ef...
🌟 Culture
Mixpanel fosters a data-driven culture that emphasizes experimentation and user-centric design, encouraging teams to innovate and adapt quickly to mar...
Skills & Technologies
Overview
Mixpanel is hiring a Customer Success Architect to partner with customers throughout their journey, ensuring they derive maximum value from the analytics platform. You'll work closely with various teams to drive customer success and ROI. This role requires strong analytical skills and experience in customer engagement.
Job Description
Who you are
You have a strong background in customer success and analytics, with a proven track record of helping clients achieve their business goals through effective use of analytics tools. You understand the importance of data-driven decision-making and can communicate complex concepts in a clear and engaging manner. Your experience includes working closely with cross-functional teams to deliver exceptional customer experiences and drive product adoption.
You are adept at managing customer relationships and possess excellent problem-solving skills. You thrive in collaborative environments and enjoy working with diverse teams to create solutions that meet customer needs. Your ability to analyze customer data and provide actionable insights is a key strength that you bring to the role.
What you'll do
As a Customer Success Architect at Mixpanel, you will engage with customers from the pre-sales phase through onboarding and beyond, ensuring they realize the full potential of the Mixpanel platform. You will conduct proof of concepts to demonstrate quick time to value and guide customers through the implementation process. Your role will involve collaborating with Account Executives and Account Managers to understand customer requirements and tailor solutions that drive business outcomes.
You will also be responsible for managing change within customer organizations, helping them adapt to new analytics processes and tools. By executing technical projects and services, you will delight customers and drive ROI on their Mixpanel investment. Your insights will help shape product development and improve customer satisfaction, making you a vital part of the Customer Success team.
What we offer
At Mixpanel, you will be part of a dynamic team that values collaboration and innovation. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will work in a hybrid environment, allowing for flexibility while still engaging with your team and customers effectively. Join us in our mission to empower organizations with the insights they need to succeed.
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