
About ModSquad
Reinventing customer experience for global brands
Key Highlights
- Founded in 2007, headquartered in Sacramento, CA
- Over 1,000 employees providing global customer support
- Clients include NFL, Zendesk, and EA
- Recognized with multiple international awards for CX services
ModSquad, founded in 2007 and headquartered in Sacramento, CA, is a global leader in customer experience services, specializing in content moderation, community management, and social media support. With over 1,000 employees, ModSquad has partnered with notable clients such as the NFL, Zendesk, and ...
🎁 Benefits
ModSquad offers competitive salaries, equity options, flexible remote work arrangements, generous PTO policies, and comprehensive parental leave to su...
🌟 Culture
ModSquad promotes a remote-first culture, allowing its diverse network of Mods to work from anywhere while fostering a strong sense of community and c...
Overview
ModSquad is hiring a Mod Contractor to engage in digital community management, including moderating forums and chatting with customers. This role offers flexibility to work from any secure location in the USA.
Job Description
Who you are
You are someone who thrives in digital engagement and enjoys interacting with diverse communities online. As a Mod, you have experience in moderating forums and managing social media interactions, ensuring a positive experience for users. You are comfortable working independently and can manage your own schedule, allowing you to balance this role with other commitments. You are passionate about community building and have a knack for creating engaging online environments.
You understand the importance of digital presence and are skilled at fostering conversations that resonate with community members. You are adaptable and can quickly learn the nuances of different brands and industries, from gaming to e-commerce. You are excited about the opportunity to work with various projects that align with your interests and passions.
What you'll do
As a Mod Contractor at ModSquad, you will be responsible for moderating online forums and engaging with customers across various platforms. You will manage community interactions, ensuring that conversations remain respectful and constructive. Your role will involve chatting with users, answering questions, and providing support as needed. You will have the freedom to choose projects that excite you, allowing you to work on topics you are passionate about.
You will also be tasked with monitoring social media channels, responding to comments, and engaging with followers to enhance brand presence. Your ability to communicate effectively will be crucial in building relationships with community members and representing the brands you work with. You will enjoy the flexibility of working from any secure location, allowing you to create a work environment that suits you best.
What we offer
ModSquad provides a unique opportunity for individuals looking to engage in freelance work while maintaining their current commitments. You will have the chance to work with some of the coolest brands in the world, gaining valuable experience in digital engagement. The role offers flexibility in scheduling, allowing you to choose when and where you work. Join a community of like-minded individuals who are passionate about digital engagement and community management.
Interested in this role?
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