About MongoDB
The leading developer data platform for modern applications
Key Highlights
- Headquartered in Theater District, New York, NY
- Over 1000 employees and $311.1 million in Series F funding
- Popular document-oriented database system with hundreds of millions of downloads
- Partnership with Patronus AI for automated LLM evaluation
MongoDB is a leading developer data platform headquartered in the Theater District of New York, NY. The company specializes in a document-oriented database system that stores data as JSON-like documents, making it a popular choice for modernizing legacy applications. With over 1000 employees and $31...
🎁 Benefits
MongoDB offers a comprehensive benefits package including equity and an Employee Stock Purchase Program, 20 weeks of fully paid gender-neutral parenta...
🌟 Culture
MongoDB fosters a culture centered around open-source development and innovation. The company is committed to helping businesses modernize their appli...
Overview
MongoDB is hiring a Senior Customer Success Manager to lead customer engagement and drive effective outcomes. You'll leverage your technical and account management skills while working closely with various teams. This position requires 7+ years of experience in customer-centric roles.
Job Description
Who you are
You have 7+ years of experience in Customer Success, Account Management, or Client Services — you've developed a strong understanding of customer needs and how to advocate for them effectively within a technical environment. You thrive in ambiguous situations and can operate autonomously while maintaining a customer-centric approach. Your passion for technology drives you to learn about databases and MongoDB, enabling you to become a trusted advisor for your customers. You possess strong account management skills and can lead cross-functional teams to ensure customer satisfaction and success. Your entrepreneurial mindset allows you to take ownership of your customer portfolio, making key decisions that drive effective outcomes. You are comfortable escalating issues to the executive team when necessary and have a knack for de-risking customer challenges.
What you'll do
As a Senior Customer Success Manager at MongoDB, you will be the main point of contact for our end users, ensuring they receive the support and guidance they need to succeed with our products. You will collaborate with Sales, Professional Services, and Solutions Architects to build a robust customer success program. Your role will involve understanding customer requirements, advocating for their needs within MongoDB, and driving initiatives that enhance their experience with our technology. You will take full ownership of your customer portfolio, making strategic decisions to foster long-term relationships and ensure customer satisfaction. You will also be responsible for identifying opportunities for upselling and cross-selling MongoDB solutions to enhance customer value.
What we offer
MongoDB provides a competitive salary range for this role in the U.S., which is $87,000—$172,000 USD. We offer a comprehensive benefits package that includes parental leave, fertility and adoption assistance, a 401(k) plan, mental health counseling, and access to transgender-inclusive health insurance coverage. Our culture emphasizes collaboration and innovation, and we encourage you to apply even if your experience doesn't match every requirement. Join us to make a significant impact in the world of technology and customer success.
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