Customer Support • Entry-Level

Who you are

You are a proactive individual with a passion for customer service and a knack for problem-solving. You have a strong command of both German and English, allowing you to effectively communicate with a diverse customer base. Your investigative mindset helps you tackle complex issues, such as potential fraud investigations or payment discrepancies, ensuring that you provide thorough and accurate support. You thrive in a collaborative environment, working closely with various stakeholders to resolve customer issues and improve overall customer experience.

You are eager to learn and grow in your role, continuously seeking opportunities to enhance your skills and knowledge about the product. Your ability to channel customer insights back to the product team demonstrates your commitment to improving the customer experience and contributing to the company's success. You understand the importance of being the first point of contact for customers and take pride in delivering exceptional service.

What you'll do

In this role, you will handle customer support queries through calls, chat, and emails, acting as the first point of contact for our German and English-speaking customers. You will gain valuable insights about customer needs through your interactions, which you will communicate back to our product team to help enhance the customer experience. You will also take on selected Second Level Support cases, allowing you to dive deeper into complex investigations and develop a more profound understanding of our product.

Your responsibilities will include resolving customer queries efficiently and effectively, ensuring that all issues are addressed in a timely manner. You will collaborate with various teams within the company to ensure that customer concerns are resolved and that feedback is utilized to improve our services. You will continuously innovate and seek ways to enhance the support process, contributing to a culture of excellence within the Customer Support team.

What we offer

At Moss, we provide a supportive and inclusive work environment where you can thrive. We offer benefits such as a learning and development budget to help you grow your skills and advance your career. You will have the opportunity to participate in team activities, including weekly breakfasts and Friday demos, fostering a strong sense of community within the company. We believe in empowering our employees and providing them with the tools they need to succeed, making Moss a great place to build your career.