Customer Support • Entry-Level

Who you are

You are fluent in both English and German, with at least 1 year of experience in a customer support or technical support role, ideally within a software or technology company. You possess a strong foundation in technical troubleshooting and enjoy tackling complex technical queries. Your ability to understand and utilize product documentation effectively allows you to resolve customer issues efficiently. You are self-motivated, curious, and eager to learn, embodying a growth mindset that drives your professional development. You demonstrate a strong customer-first mentality, always looking to add long-term value to customer interactions. You thrive in a collaborative environment and are comfortable navigating ambiguity, contributing positively to the team culture.

What you'll do

In this role, you will utilize phone, live chat, and web tickets to partner with customers, effectively addressing their product-related queries as a trusted advisor. You will deliver a human and proactive support experience, applying creative problem-solving techniques to help customers optimize their use of HubSpot tools and grow their businesses. You will collaborate with your team to foster a positive and inclusive culture, where continuous learning and feedback are encouraged. Your role will involve engaging with customers to understand their needs and providing tailored solutions that enhance their experience with HubSpot. You will also be responsible for documenting customer interactions and feedback to help improve the overall support process and product offerings.

What we offer

HubSpot offers a dynamic work environment where you can grow your technical skills and gain comprehensive knowledge of our products and related technical concepts. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Our hybrid work model allows for flexibility, enabling you to balance your professional and personal life effectively. Join us in our mission to help businesses grow better, and be part of a team that values collaboration, innovation, and customer success.