Customer Support • Entry-Level

Who you are

You are a customer-focused individual with a strong interest in technology and a knack for problem-solving. Your empathy and clear communication skills enable you to connect with clients effectively, ensuring they have a positive experience with our platform. You are eager to dive deep into the technical aspects of our CRM tools, helping customers navigate their journey with confidence. You thrive in a collaborative environment, working closely with various teams to enhance customer satisfaction and improve service delivery. Your ability to understand customer needs and provide tailored solutions sets you apart as a valuable representative of Brevo.

What you'll do

As a Customer Experience Representative, you will be the voice of Brevo for our German-speaking clients. Your primary responsibility will be to guide customers through their interactions with our platform, ensuring they receive the support they need. You will address inquiries, resolve issues, and provide insights into our technology, helping clients maximize their use of our CRM tools. Collaborating with cross-functional teams, you will contribute to improving customer experiences and share feedback to enhance our services. Your role is crucial in building lasting relationships with clients and ensuring their satisfaction with our offerings.

What we offer

At Brevo, we are committed to fostering a supportive and inclusive work environment. As part of our team, you will have the opportunity to grow professionally while contributing to a company that values social and environmental impact. We offer competitive compensation and benefits, along with a chance to be part of a mission-driven organization that is making a difference in the world of customer relationship management.