About Motorway
The online marketplace transforming car sales
Key Highlights
- Founded in 2017, achieved unicorn status in 2021
- Raised $272.6 million in Series B funding
- Over 201-500 employees based in London
- Offers a unique ULEZ checker for environmental compliance
Motorway is a leading online car marketplace based in Fitzrovia, London, that enables car owners to sell their vehicles quickly and efficiently, often within 24 hours. Founded in 2017, Motorway has raised $272.6 million in Series B funding and achieved unicorn status in 2021. The platform connects s...
🎁 Benefits
Motorway offers significant stock options for many roles, allowing employees to benefit from the company's growth. Employees enjoy flexible work-from-...
🌟 Culture
Motorway fosters a culture of innovation and adaptability, capitalizing on the digital transformation of the second-hand car market. The company empha...
Overview
Motorway is hiring a Dealer Experience Specialist to enhance customer journeys on their innovative online platform. You'll guide customers through the car selling process, ensuring a smooth experience. This role is ideal for those passionate about customer service.
Job Description
Who you are
You are a customer-focused individual who thrives on helping others navigate through processes. You have a knack for problem-solving and enjoy engaging with customers to ensure they have a positive experience. Your communication skills are top-notch, allowing you to connect with a diverse range of people. You are adaptable and comfortable using technology to assist customers effectively. You understand the importance of customer satisfaction and are eager to contribute to a team that values innovation and excellence.
What you'll do
As a Dealer Experience Specialist at Motorway, you will be the friendly voice guiding customers through our online platform. Your role will involve answering queries, providing information, and ensuring that customers feel supported throughout their car selling journey. You will leverage AI-powered tools to enhance customer interactions and streamline processes. Your responsibilities will include resolving customer issues, gathering feedback to improve services, and collaborating with the Customer Experience team to implement best practices. You will play a crucial role in shaping the customer experience and ensuring that every interaction is positive and impactful.
What we offer
Motorway offers a dynamic work environment where you can make a real difference in the lives of our customers. You will be part of a passionate team that is dedicated to transforming the used car market. We provide opportunities for professional growth and development, as well as a supportive culture that encourages innovation. Join us and be part of a company that is changing how people sell cars, backed by leading investors and a strong mission to empower buyers and sellers alike.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Motorway.
Similar Jobs You Might Like
Based on your interests and this role
Customer Operations
Motorway is hiring a Customer Escalations Specialist to resolve complex customer issues and enhance the customer experience. You'll work closely with stakeholders to find customer-focused solutions. This role requires strong problem-solving skills and a commitment to customer satisfaction.
Sales Manager
Motorway is seeking a Sales Manager for Business Development to lead a B2B sales team focused on dealer partnerships. You'll drive growth by managing a team and identifying new sales opportunities. This role requires strong leadership and strategic thinking skills.
Customer Operations
Wheely is hiring a Customer Experience Specialist to maintain high service standards and improve chauffeur performance. You'll monitor passenger feedback and conduct investigations to ensure exceptional service. This role requires 2+ years of experience in customer service or operations.
Digital Marketer
Samsara is seeking a Digital Experience Specialist to enhance user interactions with their digital platforms. You'll collaborate with marketing, design, and development teams to create engaging web content. This role requires experience in digital strategy and user experience optimization.
Customer Operations
Motorway is seeking a Customer Service QA Specialist to ensure high-quality customer interactions across various channels. You'll evaluate customer service skills and identify areas for improvement. This role is ideal for those with a background in customer service or sales.