Customer Support • Entry-Level

Who you are

You are a friendly and approachable individual who thrives in a customer-focused environment. You have a knack for problem-solving and enjoy helping others navigate through their inquiries and concerns. Your communication skills are top-notch, allowing you to connect with customers effectively and provide them with the support they need. You understand the importance of customer satisfaction and are dedicated to ensuring a positive experience for every user of the Motorway platform.

You may have experience in customer service or support roles, where you've developed a strong ability to manage inquiries and resolve issues efficiently. You are adaptable and can handle a variety of situations, whether it's assisting dealers with their buying processes or addressing post-sale inquiries from sellers. You are eager to learn and grow within the customer experience team, contributing to the overall success of Motorway.

What you'll do

As a Customer Support Specialist at Motorway, you will be the first point of contact for our dealers, guiding them through the various stages of buying vehicles on our platform. You will provide expert support, ensuring they have all the information they need to make informed decisions. Your role will also involve managing post-sale inquiries, addressing transportation issues, and processing cancellations, all while focusing on customer satisfaction and sales retention.

You will work closely with the Customer Experience team to identify common issues and suggest improvements to enhance the overall customer journey. Your responsibilities will include responding to inquiries via phone and email, documenting interactions, and collaborating with other team members to resolve complex issues. You will participate in training sessions to stay updated on platform features and best practices, ensuring you can provide the best support possible.

What we offer

Motorway offers a vibrant office environment in Brighton, where you will be part of a dynamic team dedicated to transforming the used car market. You will have the opportunity to develop your skills in customer support and gain valuable experience in a fast-growing company. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives. Join us in making a difference in how people sell cars and enjoy a fulfilling career in customer experience.