Strategy & Operations • Lead

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn.

But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

The Opportunity

This role is a unique opportunity to define the future of work and education delivery in the AI era. Sitting within our central AI Transformation team and reporting to our Director of AI Transformation, you will play a pivotal role in designing and delivering this change at Multiverse. As an individual contributor, you'll work with teams from across the business to reimagine departmental functions based on human-AI teams. This role combines strategic planning with hands-on execution - you'll develop the future vision, concrete plans on how to get there and deploy solutions that deliver measurable business impact. If you're energised by the challenge of turning AI potential into business reality and thrive in ambiguous, high-stakes environments, this role is for you.

What You'll Do

Departmental Transformation Design

• Devise and lead workshops with key stakeholders to understand current workflows and key pain points

• Design desired future state of entire departmental functions (Finance, GTM, HR, Marketing, Legal, etc.), consisting of human-AI agent teams

• Detail future state: How humans and agents will collaborate to achieve departmental objectives

• Create governance structures for human-agent collaboration, defining where human oversight remains critical

• Work cross-functionally to identify pre-requisites to achieve transformation

Implementation Strategy

• Design interim solutions that create departmental impact today whilst advancing the shift to fully agentic operations

• Develop detailed 12 month transformation roadmaps with clear milestones for achieving full departmental future state

• Define technical requirements for agent autonomy including decision-making frameworks, risk management systems, and escalation triggers

• Prioritise then construct business cases for solutions, articulating strategic rationale, expected benefits, and quantified ROI

• Establish success metrics and KPIs for measuring agentic transformation progress

Solution Development and Deployment

• Work with AI Solution Engineers to build, test and deploy prioritised solutions

• Oversee the scaling of AI solutions within targeted operational teams and workflows, ensuring minimal disruption and maximum adoption

• Support adoption by working closely with AI Enablement lead to to create training materials, deliver workshops, and provide ongoing support

• Implement key performance indicators (KPIs) and robust tracking mechanisms to measure the impact and ROI of deployed AI solutions.

About You

• 5+ years in strategy consulting or AI startups, within high-growth technology environments.

• Demonstrable experience of working with stakeholders to build and deliver an end to end AI strategy, transforming the performance of an overall business, team or workflow

• Proven experience working with and managing technical colleagues eg., AI Solution Engineers

• Highly strategic thinker: strong in conceptual problem solving, and able to reimagine status quo

• Highly structured thinker: able to break down ambiguous goals into concrete plans, timelines, and deliverables.

• Proven ability to execute complex, cross-functional initiatives with limited oversight and high accountability including managing workstreams, coordinating stakeholders, and measuring impact

• Strong written and verbal communicator; able to convey updates, impact, and insights clearly and credibly to senior audiences.

• A practical, business-oriented approach — you're motivated by tangible outcomes, not just theoretical improvement.

• Thrives in a collaborative, high-autonomy environment where the job is to “make it happen."

Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support

• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month

• Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year

• Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!

Our Commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).

For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.

Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.