Program Analyst • Mid-Level

Who you are

You have a strong analytical background and are passionate about operational excellence — your experience in data analysis allows you to collect, validate, and analyze complex workforce data from various sources. You are skilled in developing reports and dashboards that communicate key workforce management metrics effectively. You thrive in cross-functional environments, collaborating with different teams to drive strategic initiatives and optimize workforce planning.

You possess excellent communication skills, enabling you to create compelling presentations that convey actionable insights to stakeholders. Your attention to detail ensures that the data you work with is accurate and reliable, supporting critical business decisions. You are proactive in identifying trends and root causes, using sophisticated analytical techniques to inform your recommendations.

Desirable

Experience with workforce management tools or software is a plus, as is familiarity with project management methodologies. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on delivering high-quality results.

What you'll do

As a Program Analyst at Netflix, you will be a key member of the Customer Service Workforce Management team, responsible for providing analytical, operational, and program management support. You will partner with the Program Manager on strategic initiatives, handling day-to-day analysis and reporting to ensure the seamless execution of key projects. Your role will involve collecting and analyzing workforce data to identify trends and actionable insights that support business decisions.

You will develop, update, and distribute recurring reports and dashboards on key workforce management metrics, such as staffing levels, forecast accuracy, schedule adherence, attrition, and productivity. Monitoring these metrics will be crucial in optimizing workforce planning and ensuring operational efficiency. You will also assist in ongoing workforce planning efforts, collaborating with various teams to align resources with business needs.

Your analytical skills will be put to the test as you work with complex datasets, using your expertise to derive insights that drive improvements in workforce management. You will be expected to present your findings to stakeholders, making your communication skills essential in this role. Your contributions will directly impact the effectiveness of the Customer Service Workforce Management function at Netflix.

What we offer

At Netflix, you will be part of a culture that values diversity and inclusion, where your contributions are recognized and appreciated. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will work in a collaborative environment that encourages innovation and creativity, allowing you to make a meaningful impact on the organization. Join us in shaping the future of entertainment and delivering exceptional experiences to our members worldwide.