Salesforce Consultant • Senior

Who you are

You have extensive experience as a Salesforce Consultant, particularly with Service Cloud Voice, and a strong understanding of how to leverage Salesforce Einstein and Amazon Connect to enhance customer experiences. Your background includes working with AI technologies and crafting intelligent solutions that drive business transformation. You thrive in collaborative environments, engaging with cross-functional teams to deliver impactful results. You are passionate about pushing the boundaries of technology and are eager to contribute to innovative projects that redefine workflows.

You possess a deep understanding of customer needs and how to translate them into effective Salesforce solutions. Your ability to communicate complex technical concepts to non-technical stakeholders sets you apart, allowing you to bridge the gap between technology and business objectives. You are proactive in seeking out new challenges and are committed to continuous learning in the rapidly evolving landscape of AI and Salesforce technologies.

Desirable

Experience with generative AI technologies and a keen interest in the latest advancements in AI-driven solutions will be beneficial. Familiarity with project management methodologies and tools will enhance your ability to deliver projects on time and within scope.

What you'll do

In this role, you will be responsible for designing and implementing Salesforce solutions that leverage Service Cloud Voice and other innovative technologies. You will collaborate with clients to understand their unique challenges and develop tailored strategies that enhance their customer engagement and operational efficiency. Your expertise will guide the integration of AI capabilities into Salesforce, enabling organizations to harness the power of predictive analytics and conversational AI.

You will work closely with engineering and design teams to ensure that the solutions you develop are not only technically sound but also aligned with user needs and business goals. Your role will involve conducting workshops and training sessions to empower clients and their teams to maximize the value of their Salesforce investments. You will also be involved in the continuous improvement of existing solutions, identifying opportunities for optimization and innovation.

What we offer

At NeuraFlash, you will be part of a dynamic team that values creativity and collaboration. We offer a supportive work environment where you can grow your skills and advance your career in the exciting field of AI and Salesforce. Our culture emphasizes celebration and teamwork, ensuring that while we work hard, we also take time to enjoy our successes together. You will have the opportunity to work on groundbreaking projects that shape the future of business, making a tangible impact on our clients and their customers.