Engineering Manager • Lead

Who you are

You have a strong background in software engineering and have spent several years leading teams to deliver high-quality products. Your experience includes managing engineers and fostering a collaborative environment where innovation thrives. You understand the importance of customer experience and are driven by the desire to create impactful solutions that enhance user satisfaction. You possess excellent communication skills, allowing you to articulate technical concepts to both technical and non-technical stakeholders. You are adept at strategic planning and can align your team's goals with the broader objectives of the organization. You are passionate about mentoring and developing talent within your team, ensuring that each member has the opportunity to grow and succeed.

Desirable

Experience with SaaS platforms and a deep understanding of customer journey orchestration would be advantageous. Familiarity with AI technologies and their application in enhancing customer experiences is a plus. You are open to exploring new technologies and methodologies that can improve team performance and product quality.

What you'll do

As an Engineering Manager at Nextiva, you will lead a talented team of engineers focused on building and scaling the core capabilities of our SaaS platform. You will be responsible for overseeing the development of platform administration tools that empower users to manage and optimize their experience effectively. Your role will involve setting a strategic vision for the team, ensuring that projects align with company goals and deliver exceptional value to our customers. You will collaborate closely with cross-functional teams, including product management and design, to define requirements and prioritize features that enhance the user experience. You will also be involved in hiring and developing engineering talent, conducting performance reviews, and fostering a culture of continuous improvement within your team. Your leadership will be crucial in driving innovation and ensuring that the team meets its objectives while maintaining high standards of quality and efficiency.

What we offer

Nextiva offers a dynamic work environment where you can make a significant impact on the future of customer experiences. You will have the opportunity to work with a diverse team of professionals who are passionate about technology and customer satisfaction. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Our culture is built on collaboration, innovation, and a commitment to delivering amazing service to our customers. Join us in redefining how businesses connect and thrive in a rapidly changing landscape.