About NICE
Canned wine redefined for every occasion
Key Highlights
- Largest independent canned wine brand in the UK
- Clients include Sainsburyβs, Ocado, and Chelsea FC
- Launched in 2019 with rapid growth in the market
- 100% recyclable packaging and vegan wine offerings
NICE is a pioneering canned wine brand based in London, UK, that launched in 2019. Specializing in vegan wine packaged in 100% recyclable cans, NICE is transforming the wine industry by promoting consumption in unconventional settings. With clients like Sainsburyβs, Ocado, and Chelsea FC, NICE has q...
π Benefits
Employees enjoy an endless supply of wine, daily breakfast, and a commitment to sustainability with a journey towards B Corp certification. NICE offer...
π Culture
NICE values kindness and honesty, ensuring every team member's opinion is valued. The company is focused on sustainability and community engagement, c...
Overview
NICE is hiring a Global Manager, IT Employee Services to lead their worldwide employee technology support organization. You'll oversee the Global Service Desk and regional Tech Support teams while driving operational excellence. This role requires strong leadership and strategic process ownership.
Job Description
Who you are
You have extensive experience in managing IT support services, ideally with a focus on employee technology. Your leadership skills are complemented by a strong understanding of IT service management practices, ensuring operational stability and governance across global teams. You are adept at leveraging data analytics to transition from reactive troubleshooting to a preventative service model, enhancing the employee experience.
You possess a strategic mindset, capable of architecting robust staffing models and readiness plans to ensure seamless global operations. Your ability to unify global processes and tools is key to delivering a modern and scalable support ecosystem. You thrive in collaborative environments, partnering closely with IT, Security, HR, Facilities, and Engineering to drive exceptional service delivery.
What you'll do
In this role, you will lead the Global Service Desk and three regional Tech Support teams, ensuring 24/7 operational excellence across all time zones. You will own all employee support channels, including chat, portal, onsite, and remote services, while driving proactive service evolution through deep data analytics and trend forecasting. Your responsibilities will include advancing automation strategies and enhancing the maturity of ITSM practices, such as Incident, Request, Problem, Knowledge, and Change Management.
You will be responsible for performance benchmarking and ensuring that the support services meet the highest standards. Your leadership will guide the teams in transitioning to a preventative service model, ultimately improving the overall employee experience. You will also play a crucial role in fostering a culture of continuous improvement and operational excellence within the organization.
What we offer
NICE offers a dynamic work environment where you can challenge your limits and grow your career. You will have the opportunity to work with a diverse team of professionals across multiple regions, contributing to a global organization that values innovation and excellence. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to make a significant impact.
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