Solutions Engineer • Senior

Who you are

You have a minimum of 5 years of experience in a similar role, specifically within the realm of Conversational AI. Your background includes designing and implementing advanced solutions that drive customer satisfaction and business value. You are a highly experienced individual contributor who thrives in a collaborative environment, working closely with cross-functional teams to deliver exceptional results. Your technical expertise allows you to tackle complex challenges and shape architectural best practices that enhance the overall performance of solutions. You are passionate about empowering customers and partners through focused enablement, delivering technical training and workshops that equip them with the knowledge they need for success. You understand the importance of high-impact documentation and are committed to maintaining high customer satisfaction through effective resolution of technical issues.

Desirable

Experience with advanced post-sales consulting and implementation is a plus, as is a strong understanding of scalable and high-performance solutions for enterprise clients. Familiarity with project management methodologies and tools will help you drive complex projects from pilot to full implementation.

What you'll do

In this role, you will be responsible for designing, building, and implementing advanced Conversational AI solutions tailored to the needs of our customers and partners. You will manage high-impact projects, ensuring that each solution is scalable and performs optimally in an enterprise environment. Your role will involve providing deep technical insights that guide the architectural decisions made throughout the project lifecycle. You will collaborate with cross-functional teams to support business development efforts and contribute valuable insights that enhance product strategies. Additionally, you will deliver technical training and workshops to empower customers and partners, ensuring they have the tools and knowledge necessary to maximize the value of our platform. You will also be tasked with developing precise technical documentation that captures the essence of the solutions you implement, while also addressing and resolving complex technical issues that may arise during the project lifecycle.

What we offer

At NICE, we pride ourselves on fostering a culture of ambition and innovation. You will have the opportunity to work with a talented team of professionals who are dedicated to pushing the boundaries of what is possible in the field of Conversational AI. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will be part of a company that values diversity and inclusion, and we encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to challenge limits and drive change in the industry.