Solutions Engineer • Mid-Level

Who you are

You have a strong background in engineering and are comfortable interfacing with end users to gather requirements for voice and data interconnections. You thrive in a collaborative environment and are eager to support both pre- and post-sale connectivity engineering needs. Your communication skills are top-notch, allowing you to effectively convey the functionality and interconnection requirements of services to customers and their vendors. You are detail-oriented and capable of developing imaginative and practical solutions that align with organizational objectives. You understand the importance of thorough documentation and project planning in delivering successful outcomes.

What you'll do

As a Solutions Engineer at NICE, you will play a crucial role in the presales process for the CXone platform. You will engage directly with customers to conduct discovery processes that gather essential requirements for connectivity solutions. Your expertise will be vital in finalizing design components for voice and data services once customers express interest in using our applications. You will also provide support to existing customers who require revisions or upgrades to their connectivity solutions. Your mastery-level knowledge of the voice and data services available through NICE CXone will enable you to develop comprehensive proposals and project plans that meet customer needs. You will work closely with sales and customer service teams to ensure a seamless experience for clients.

What we offer

At NICE, you will be part of a dynamic team that values ambition and innovation. We offer a collaborative work environment where you can challenge your limits and grow your career. You will have the opportunity to work on complex applications and develop solutions that have a significant impact on our customers' success. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives.