About NICE
Canned wine redefined for every occasion
Key Highlights
- Largest independent canned wine brand in the UK
- Clients include Sainsburyβs, Ocado, and Chelsea FC
- Launched in 2019 with rapid growth in the market
- 100% recyclable packaging and vegan wine offerings
NICE is a pioneering canned wine brand based in London, UK, that launched in 2019. Specializing in vegan wine packaged in 100% recyclable cans, NICE is transforming the wine industry by promoting consumption in unconventional settings. With clients like Sainsburyβs, Ocado, and Chelsea FC, NICE has q...
π Benefits
Employees enjoy an endless supply of wine, daily breakfast, and a commitment to sustainability with a journey towards B Corp certification. NICE offer...
π Culture
NICE values kindness and honesty, ensuring every team member's opinion is valued. The company is focused on sustainability and community engagement, c...
Overview
NICE is hiring a Senior Technical Account Manager to provide post-implementation support and maintain strategic technical relationships with clients. This role requires expertise in NiCE Solutions and a focus on service excellence.
Job Description
Who you are
You have a strong background in technical account management, with a proven track record of building and maintaining strategic relationships with clients. Your expertise in post-implementation support ensures that customers achieve maximum value from the solutions provided. You are a subject matter expert in the technologies relevant to your clients, and you excel at translating technical business goals into actionable strategies that align with customer priorities.
You thrive in a collaborative environment, working closely with various business units to influence tactical and strategic activities. Your ability to communicate complex technical concepts in a clear and concise manner makes you a trusted advisor to your clients. You are dedicated to driving service excellence and continuously improving the customer experience.
What you'll do
As a Senior Technical Account Manager at NICE, you will be responsible for providing ongoing support to clients after the implementation of NiCE Solutions. You will ensure that the solutions are operating reliably and effectively, particularly in the area of Digital Evidence Management Transformation. Your role will involve monitoring client needs and providing technical best practices to enhance their experience with the solutions.
You will engage with clients to understand their business objectives and align them with the capabilities of NiCE's offerings. By fostering strong relationships, you will influence both tactical and strategic decisions that drive service excellence for designated accounts. Your expertise will be crucial in ensuring that clients can confidently manage and share digital evidence, ultimately contributing to their success.
What we offer
At NICE, we offer a dynamic work environment where you can challenge yourself and grow your career. We are committed to providing our employees with the tools and support they need to succeed. Join us and be part of a team that values innovation, collaboration, and excellence in service delivery.
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