About NICE
Canned wine redefined for every occasion
Key Highlights
- Largest independent canned wine brand in the UK
- Clients include Sainsburyβs, Ocado, and Chelsea FC
- Launched in 2019 with rapid growth in the market
- 100% recyclable packaging and vegan wine offerings
NICE is a pioneering canned wine brand based in London, UK, that launched in 2019. Specializing in vegan wine packaged in 100% recyclable cans, NICE is transforming the wine industry by promoting consumption in unconventional settings. With clients like Sainsburyβs, Ocado, and Chelsea FC, NICE has q...
π Benefits
Employees enjoy an endless supply of wine, daily breakfast, and a commitment to sustainability with a journey towards B Corp certification. NICE offer...
π Culture
NICE values kindness and honesty, ensuring every team member's opinion is valued. The company is focused on sustainability and community engagement, c...
Overview
NICE is seeking a Technical Account Manager to drive client success and resolve complex technical challenges. You'll build strong relationships with key clients and provide exceptional service. This role requires a background in account management and technical resolution.
Job Description
Who you are
You are a seasoned account management professional with a strong technical background, capable of resolving complex issues and exceeding customer expectations. You have a proven track record of building collaborative relationships with clients, fostering trust and long-term partnerships. Your expertise in technical support and customer service allows you to deliver exceptional service to key accounts. You are client-centric, always looking for ways to help customers succeed with the technology and services provided by NiCE.
Desirable
Experience in a similar role within the technology sector is a plus, as is familiarity with customer success metrics and strategies. You thrive in environments where you can leverage your technical knowledge to troubleshoot and optimize client solutions. A proactive approach to problem-solving and a passion for helping clients achieve their goals will set you apart.
What you'll do
As a Technical Account Manager at NiCE, you will drive client success by becoming a trusted advisor for key clients. You will resolve complex technical challenges and ensure that clients are maximizing their use of NiCE products and services. Your role will involve collaborating with internal teams to provide exceptional technical support and customer service, ensuring that client needs are met promptly and effectively. You will help clients overcome issues that arise, guiding them to succeed in their business using our technology. Additionally, you will work to expand client usage of our products, acting as a reference for prospective customers and fostering long-term loyalty.
What we offer
At NiCE, we offer a dynamic work environment where you can challenge your limits and grow your career. You will be part of a team that values ambition and innovation, working alongside over 8,500 employees across 30+ countries. We are committed to providing equal opportunities for all qualified applicants, ensuring a diverse and inclusive workplace. Join us and be part of a company that is dedicated to excellence and customer success.
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