Technical Account Manager • Mid-Level

Who you are

You have a proven track record in managing enterprise accounts, ensuring customer satisfaction and operational health. Your experience includes establishing governance structures and leading service delivery for high-profile clients. You excel in communication and can effectively collaborate with cross-functional teams to resolve issues and drive service excellence.

You are proactive in identifying risks and issues, maintaining a Service Risk & Issue Register, and implementing mitigation strategies. Your leadership skills enable you to serve as the first point of escalation, coordinating responses during major incidents and ensuring timely communication with stakeholders.

What you'll do

In this role, you will own the end-to-end support delivery experience for designated enterprise accounts, ensuring alignment with customer priorities and NICE business objectives. You will establish and run an enterprise governance cadence, including Weekly Ops Reviews, Monthly Service Reviews, and Quarterly Business Reviews, providing executive-ready insights and action plans.

You will collaborate closely with the Incident Management Team to coordinate cross-functional responses during escalations, facilitating bridge calls and structured communications. Your focus will be on driving service excellence through governance, continual improvement, and operational readiness, ensuring that customer needs are met effectively.

What we offer

NICE offers a dynamic work environment where you can challenge your limits and grow your career. You will be part of a team that values ambition and innovation, providing you with opportunities to make a significant impact in the organization. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate to contribute to our success.