Technical Support • Entry-Level

Who you are

You are a motivated individual eager to start your career in technical support. You possess strong problem-solving skills and a desire to help customers resolve their technical issues effectively. You thrive in a collaborative environment and are ready to work closely with engineering teams to enhance product functionality. You have excellent communication skills, allowing you to guide customers through troubleshooting processes with professionalism and empathy.

What you'll do

As a Technical Support Specialist at NICE, you will be the first line of support for customer issues, providing timely and effective assistance. You will efficiently escalate complex requests to the next level of support when necessary, ensuring that all customer concerns are addressed promptly. Your role will involve tracking, documenting, and routing issues to the appropriate teams for fast and accurate resolution. You will maintain thorough records of customer interactions and issue resolutions, contributing to continuous improvement in service delivery. Additionally, you will provide education and training to customers on the use of products and services, ensuring they have the knowledge needed to utilize our offerings effectively.

What we offer

At NICE, we offer a dynamic work environment where you can grow your skills and advance your career. You will be part of a team that values innovation and excellence, with opportunities for professional development and training. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering talent and providing support for your growth.