About Nielsen
Transforming data into actionable insights for businesses
Key Highlights
- Headquartered in New York, NY with 40,000 employees
- Publicly traded with a valuation of approximately $5 billion
- Serves major clients like Procter & Gamble and Unilever
- Focuses on market measurement in media, retail, and advertising
Nielsen Holdings PLC is a leading global data and analytics company headquartered in New York, New York. With a workforce of approximately 40,000 employees, Nielsen provides insights into consumer behavior and media consumption, serving clients like Procter & Gamble and Unilever. The company went pu...
🎁 Benefits
Nielsen offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy to support work-life balance....
🌟 Culture
Nielsen promotes a data-driven culture that values innovation and collaboration, encouraging employees to leverage analytics for impactful decision-ma...
Customer Success Manager • Mid-Level
Skills & Technologies
Overview
Nielsen is hiring a Customer Success Manager for their Advertising team to manage client relationships and drive upsell opportunities. You'll leverage data analysis and business software to guide customers through changes. This role requires strong relationship management skills.
Job Description
Who you are
You have a proven track record in customer success management, particularly in the advertising sector, where you've successfully managed client relationships and driven upsell opportunities. Your proficiency in data analysis allows you to interpret and present insights effectively, ensuring clients understand the value of the services provided. You are skilled in using business software applications, including Google Suite and Microsoft Office Suite, to create and maintain documentation that supports customer engagement and satisfaction.
Your experience guiding customers and partners through changes demonstrates your ability to adapt and respond to evolving client needs. You possess excellent communication skills, enabling you to articulate complex data insights in a clear and actionable manner. You are comfortable traveling to customer locations and trade shows as needed, showcasing your commitment to building strong client relationships.
What you'll do
As a Customer Success Manager at Nielsen, you will be the primary point of contact for assigned customers and partners, responsible for comprehensive relationship management. You will work closely with clients to understand their needs and ensure they derive maximum value from Nielsen's advertising solutions. Your role will involve identifying upsell opportunities and collaborating with internal teams to deliver tailored solutions that meet client objectives.
You will analyze customer data to provide insights that drive decision-making and enhance client engagement. Your ability to interpret and present data will be crucial in guiding clients through changes and ensuring they are informed about the latest developments in Nielsen's offerings. You will also be responsible for maintaining documentation that supports customer interactions and enhances the overall customer experience.
What we offer
Nielsen offers a dynamic work environment where you can thrive and make an impact in the media industry. You will join a team that values excellence and perseverance, providing you with the opportunity to grow your career while contributing to the evolution of the entertainment sector. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering diverse talent and perspectives.
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