About Nielsen
Transforming data into actionable insights for businesses
Key Highlights
- Headquartered in New York, NY with 40,000 employees
- Publicly traded with a valuation of approximately $5 billion
- Serves major clients like Procter & Gamble and Unilever
- Focuses on market measurement in media, retail, and advertising
Nielsen Holdings PLC is a leading global data and analytics company headquartered in New York, New York. With a workforce of approximately 40,000 employees, Nielsen provides insights into consumer behavior and media consumption, serving clients like Procter & Gamble and Unilever. The company went pu...
🎁 Benefits
Nielsen offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy to support work-life balance....
🌟 Culture
Nielsen promotes a data-driven culture that values innovation and collaboration, encouraging employees to leverage analytics for impactful decision-ma...
Overview
Nielsen is hiring an Executive in Customer Success to enhance customer experience and drive satisfaction and loyalty. You'll collaborate with Sales, Product, and other teams to deliver impactful insights. This role requires strong partnership skills and a focus on customer engagement.
Job Description
Who you are
You have a strong background in customer success and a passion for enhancing customer experiences — your ability to unify customer interactions across various products sets you apart. You thrive in collaborative environments, working closely with Sales, Product, and other functions to ensure customer satisfaction and loyalty. Your experience in post-sales engagement functions allows you to effectively drive results and foster long-term relationships with clients.
You understand the importance of data-driven insights in shaping client decisions — your analytical mindset helps you capture audience engagement and translate it into actionable strategies. You are committed to excellence and have a track record of making a significant impact in your previous roles. You believe in the power of teamwork and are dedicated to supporting your colleagues in achieving shared goals.
What you'll do
In this role, you will focus on unifying the customer experience across Nielsen's products — you will work in partnership with various teams to drive customer satisfaction and loyalty. Your responsibilities will include incorporating post-sales customer engagement functions and collaborating with the Commercial team, Digital Census Operations team, and Product Enablement. You will play a key role in ensuring that clients receive extraordinary results from their interactions with Nielsen.
You will leverage your expertise to provide powerful insights that drive client decisions — your ability to analyze data and understand audience engagement will be crucial in this role. You will be part of a dynamic team that is committed to excellence and innovation, working together to power a better media future for all people. Your contributions will help shape the direction of Nielsen's customer success initiatives and enhance the overall client experience.
What we offer
Nielsen offers a collaborative and supportive work environment where your contributions are valued — you will have the opportunity to work with a talented global workforce dedicated to making an impact. We champion your success, providing you with the resources and support needed to excel in your role. Join us in our mission to drive extraordinary results for our clients and be part of a team that is at the forefront of the media revolution.
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