Customer Support • Entry-Level

Who you are

You are eager to start your career in the financial services industry, particularly in trading and brokerage. You possess strong communication skills and a customer-focused mindset, ready to assist clients in navigating their trading accounts. You are detail-oriented and organized, ensuring that all account setups are completed accurately and efficiently. You thrive in a fast-paced environment and are excited about the opportunity to learn and grow within a leading trading platform. You understand the importance of providing exceptional service to clients and are committed to helping them achieve their trading goals.

What you'll do

As a New Accounts Associate at NinjaTrader, you will be responsible for assisting new clients with the account setup process, ensuring they have a smooth onboarding experience. You will guide clients through the necessary documentation and help them understand the features of our trading platform. You will also respond to client inquiries and provide support regarding account-related issues, ensuring that all questions are addressed promptly. Your role will involve collaborating with other team members to improve the onboarding process and enhance the overall customer experience. You will stay updated on industry trends and product offerings to provide informed assistance to clients.

What we offer

At NinjaTrader, you will be part of a dynamic team dedicated to empowering traders. We offer a supportive work environment where you can develop your skills and advance your career. You will have access to comprehensive training and resources to help you succeed in your role. Our company culture emphasizes collaboration and innovation, allowing you to contribute to our mission of becoming the number one retail trading platform in the world. We also provide competitive benefits, including health coverage and opportunities for professional growth.