About Notion
The productivity platform that adapts to you
Key Highlights
- Valuation over $10B, up from $2B in 2020
- 20 million users, including McDonaldβs and IBM
- $335M raised from investors like Index Ventures
- Headquartered in Yerba Buena, San Francisco, CA
Notion is a leading productivity platform headquartered in Yerba Buena, San Francisco, CA. It empowers users to manage workflows through a customizable workspace that integrates documents, projects, and knowledge management. With a valuation exceeding $10B, Notion has secured $335M in funding from i...
π Benefits
Notion offers competitive equity packages, unlimited PTO, and a flexible remote work policy. Employees also benefit from a learning budget to support ...
π Culture
Notion fosters a culture of autonomy and creativity, allowing employees to shape their work environment. The company emphasizes a user-centric approac...
Overview
Notion is hiring a Head of Support for the APAC region to design and lead a high-impact support team. You'll collaborate with global leadership to enhance customer experience across multiple hubs. This role requires strong leadership and strategic planning skills.
Job Description
Who you are
You have extensive experience in customer support leadership, ideally within a technology or SaaS environment. You understand the unique challenges of the APAC market and have a proven track record of scaling support teams effectively. Your strategic mindset allows you to align regional support initiatives with global standards while addressing local customer needs. You possess excellent communication skills, enabling you to collaborate effectively with cross-functional teams and stakeholders.
You are passionate about customer experience and have a strong desire to elevate both agent and customer satisfaction. Your leadership style fosters a culture of collaboration and continuous improvement, empowering your team to excel in their roles. You are adept at analyzing support metrics and using data to drive decision-making and operational enhancements.
What you'll do
As the Head of Support for APAC, you will design and implement the regional support strategy, ensuring it aligns with Notion's global standards. You will lead a team of technical and general support leaders and agents, fostering a high-impact culture that prioritizes customer satisfaction. Your role will involve close collaboration with the Global CX Leadership and the Regional GM to define the operating model and drive execution of support initiatives.
You will champion the growth of customer experience within the APAC region, leading cross-functional initiatives that enhance both agent and customer experiences. You will be responsible for setting the vision for the support team, defining key performance indicators, and ensuring that the team meets its goals. Your leadership will be crucial in maintaining a cohesive global operating cadence with your counterparts in AMER and EMEA.
What we offer
Notion provides a collaborative work environment where in-person interaction is valued. You will have the opportunity to work alongside talented professionals who are dedicated to building beautiful tools for users. The role offers a chance to make a significant impact on customer experience in the APAC region, contributing to Notion's mission of helping teams get everything done seamlessly. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
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