About Notion
The productivity platform that adapts to you
Key Highlights
- Valuation over $10B, up from $2B in 2020
- 20 million users, including McDonaldβs and IBM
- $335M raised from investors like Index Ventures
- Headquartered in Yerba Buena, San Francisco, CA
Notion is a leading productivity platform headquartered in Yerba Buena, San Francisco, CA. It empowers users to manage workflows through a customizable workspace that integrates documents, projects, and knowledge management. With a valuation exceeding $10B, Notion has secured $335M in funding from i...
π Benefits
Notion offers competitive equity packages, unlimited PTO, and a flexible remote work policy. Employees also benefit from a learning budget to support ...
π Culture
Notion fosters a culture of autonomy and creativity, allowing employees to shape their work environment. The company emphasizes a user-centric approac...
Customer Success β’ Mid-Level
Notion β’ San Francisco - On-Site
Overview
Notion is hiring a Customer Success Enablement Program Manager to lead the evolution of their Customer Success team. You'll develop enablement programs and training experiences to enhance customer engagement. This role requires strong collaboration with cross-functional teams.
Job Description
Who you are
You have a strong background in customer success and enablement, with experience in developing training programs that drive measurable outcomes. You understand the importance of technical capabilities in customer engagement and are passionate about helping teams succeed through effective enablement strategies. You thrive in collaborative environments and enjoy working closely with leadership and cross-functional stakeholders to translate strategic priorities into actionable plans. Your ability to communicate effectively and build relationships will be key to your success in this role.
Desirable
Experience in a technology-driven environment is a plus, as is familiarity with AI workflow adoption. You may have a background in program management or a related field, which will help you navigate the complexities of customer success enablement. A proactive approach to problem-solving and a keen interest in customer engagement trends will set you apart.
What you'll do
In this role, you will own the end-to-end enablement plan for the Customer Success team, translating transformation priorities into a clear program roadmap. You will develop training materials, playbooks, and toolkits that empower Customer Success Managers (CSMs) to deliver exceptional service and measurable outcomes for customers. Collaborating closely with CS leadership, you will ensure that CSMs feel confident and capable in their roles. You will also be responsible for monitoring the effectiveness of enablement initiatives and making adjustments as necessary to drive continuous improvement.
What we offer
Notion provides a vibrant work environment where in-person collaboration is valued. You will be part of a team that is dedicated to building beautiful tools that enhance productivity and efficiency for users. The company offers competitive compensation, including a salary range of $185,000 - $215,000 per year for this role. You will have the opportunity to work with a diverse group of talented individuals and contribute to the ongoing success of Notion's mission to simplify work for teams around the world.
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