Director • Lead

Who you are

You have extensive experience in leading professional services teams, ideally within a technology or software company. Your background includes building operational frameworks that align with company goals and drive revenue generation. You excel in coaching and scaling teams, ensuring that they deliver exceptional customer experiences throughout the entire lifecycle.

You possess strong communication and collaboration skills, enabling you to work effectively with cross-functional teams. Your ability to establish clear objectives and align them with company vision is a key strength. You are passionate about empowering your team and fostering a culture of success and innovation.

What you'll do

As the Director of Professional Services at Nylas, you will establish and grow the professional services function, ensuring it aligns with the company's strategic goals. You will build the operational foundation for a scalable, revenue-generating team, designing optimal service offerings and delivery processes. Your leadership will guide a team of Solutions/Implementation Engineers, focusing on customer onboarding, Proof-of-Concept projects, and consultative engagements.

You will be responsible for driving successful customer outcomes, ensuring that your team effectively supports clients during their engagement with Nylas. This includes overseeing the entire customer lifecycle and ensuring that the services provided meet the highest standards of quality and effectiveness. You will collaborate closely with other departments to ensure cross-functional alignment and maximize the impact of professional services on overall business success.

What we offer

Nylas offers a competitive commission plan and equity package aligned with our growth trajectory. We are committed to creating an inclusive and supportive work environment where you can thrive. Join us in shaping the future of digital communication tools and empowering developers worldwide.