About Okendo
Empowering brands with impactful customer insights
Key Highlights
- Official Google Reviews partner enhancing customer engagement
- Over 2,000 customers including Kogan and The Iconic
- Headquartered in Sydney, Australia
- Team size of 51-250 employees
Okendo is a customer marketing platform headquartered in Sydney, Australia, specializing in social proof tools for eCommerce brands. As an Official Google Reviews partner, Okendo enables brands to capture and display product ratings, customer photos, videos, and Q&A, helping them enhance their onlin...
π Benefits
Okendo offers competitive salaries, equity options, flexible remote work policies, and generous PTO to ensure work-life balance. Employees also benefi...
π Culture
Okendo fosters a culture of transparency and collaboration, valuing data-driven decision-making and customer-centric approaches. The company emphasize...
Skills & Technologies
Overview
Okendo is hiring a Technical Support Specialist to ensure seamless integration and ongoing support for Shopify brands. You'll work with HTML, Liquid, CSS, and JavaScript to assist merchants during onboarding and maintenance phases. This role is ideal for those looking to start their career in technical support.
Job Description
Who you are
You are a proactive individual with a strong foundation in front-end development, particularly with HTML, Liquid, CSS, and JavaScript. You have a keen interest in supporting merchants and ensuring their success on the Shopify platform. Your communication skills allow you to provide effective chat and email support, and you thrive in a collaborative environment where you can assist your team members. You are detail-oriented and committed to maintaining high standards of work quality, following coding practices, and contributing to documentation.
Desirable
Experience with Shopify or similar e-commerce platforms is a plus, as is familiarity with SEO optimization and app integrations. You are eager to learn and grow within a high-growth startup environment, and you are open to feedback and continuous improvement.
What you'll do
As a Technical Support Specialist at Okendo, you will play a crucial role in onboarding merchants and providing ongoing support. You will complete onboarding tasks that involve front-end development on Shopify storefronts, including installing Okendo widgets and customizing them to meet merchant needs. Your responsibilities will include troubleshooting front-end bugs and ensuring that merchants have a seamless experience with our platform. You will actively engage with merchants through chat and email, providing responsive support during onboarding and maintenance phases. Additionally, you will collaborate with other support team members to address questions and tasks, contributing to a positive team dynamic.
What we offer
Joining Okendo means being part of a high-growth startup backed by top investors. You will have the opportunity to shape the Customer Success function from the ground up, gaining valuable experience in technical support and customer engagement. We foster a culture of collaboration and continuous learning, encouraging you to develop your skills and advance your career. You will be part of a team that values high-quality work and customer satisfaction, making a meaningful impact on the success of Shopify brands.
We encourage you to apply even if your experience doesn't match every requirement. Your enthusiasm and willingness to learn are what matter most.
Interested in this role?
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