About Okendo
Empowering brands with impactful customer insights
Key Highlights
- Official Google Reviews partner enhancing customer engagement
- Over 2,000 customers including Kogan and The Iconic
- Headquartered in Sydney, Australia
- Team size of 51-250 employees
Okendo is a customer marketing platform headquartered in Sydney, Australia, specializing in social proof tools for eCommerce brands. As an Official Google Reviews partner, Okendo enables brands to capture and display product ratings, customer photos, videos, and Q&A, helping them enhance their onlin...
🎁 Benefits
Okendo offers competitive salaries, equity options, flexible remote work policies, and generous PTO to ensure work-life balance. Employees also benefi...
🌟 Culture
Okendo fosters a culture of transparency and collaboration, valuing data-driven decision-making and customer-centric approaches. The company emphasize...
Technical Support • Entry-Level
Skills & Technologies
Overview
Okendo is hiring a Technical Support Specialist to ensure seamless integration and support for Shopify brands. You'll work with HTML, Liquid, CSS, and JavaScript to assist merchants with onboarding and ongoing maintenance tasks. This role is ideal for entry-level candidates looking to grow in a high-growth startup environment.
Job Description
Who you are
You are a proactive individual with a strong foundation in front-end development, particularly on Shopify storefronts. You have experience with HTML, Liquid, CSS, and JavaScript, and you understand how to implement and customize widgets effectively. You are comfortable providing technical support through chat and email, ensuring that merchants receive timely assistance during their onboarding and maintenance phases. You value high-quality work and adhere to coding practices that enhance the user experience. You are a team player who enjoys collaborating with others and contributing to documentation and internal processes.
What you'll do
As a Technical Support Specialist at Okendo, you will be responsible for completing onboarding tasks for merchants, which includes front-end development on Shopify storefronts. You will install Okendo widgets, perform feature setup steps, and customize widgets to meet the specific needs of each merchant. Your role will involve troubleshooting and addressing front-end bugs, ensuring that the integration of our platform is seamless. You will provide responsive and effective support to merchants via chat and email, guiding them through the onboarding process and assisting with any post-installation tasks. You will also collaborate with other support team members, sharing knowledge and assisting with their inquiries when applicable. Your contributions will help maintain a high standard of work quality within the team, and you will actively seek feedback from satisfied customers to improve our services.
What we offer
Joining Okendo means becoming part of a high-growth startup backed by top investors. You will have the opportunity to shape the Customer Success function from the ground up, contributing to a culture of excellence and innovation. We offer a supportive environment where you can develop your skills and grow your career in technical support. You will be part of a dynamic team that values collaboration and continuous improvement, and you will have the chance to make a significant impact on the success of our merchants.
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Okendo is seeking a Technical Support Specialist to ensure seamless integration and ongoing support for Shopify brands. You'll work with HTML, CSS, and JavaScript to assist merchants with onboarding and troubleshooting. This role is ideal for those looking to start their career in technical support.