About Whatnot
Transforming eCommerce through live shopping experiences
Key Highlights
- Founded in 2019, headquartered in Venice, CA
- Raised $974.2 million in Series E funding
- Facilitated over $6 billion in sales as of 2025
- Remote co-located team with hubs in US, UK, and Europe
Whatnot is a live stream platform and marketplace headquartered in Venice, Los Angeles, CA, that enables users to turn their passions into businesses. Founded in 2019, Whatnot has raised $974.2 million in funding and operates across the US, UK, and Europe, facilitating over $6 billion in sales as of...
🎁 Benefits
Whatnot offers comprehensive health, dental, vision, and life insurance plans, including coverage for dependents. Employees enjoy competitive salaries...
🌟 Culture
Whatnot fosters a remote-friendly culture that emphasizes innovation and community engagement. The company is dedicated to transforming eCommerce thro...
Engineering Manager • Lead
Overview
Whatnot is seeking an Engineering Manager for Customer Experience & Operations to lead a full-stack team focused on scaling seller support systems. This role requires strong leadership and collaboration with product and design teams.
Job Description
Who you are
You have a proven track record of leading engineering teams, ideally with experience in customer experience or operations. Your ability to navigate technical complexity while maintaining a focus on user experience sets you apart. You thrive in collaborative environments, working closely with product and design teams to create impactful solutions. You understand the importance of building trust between sellers and buyers, and you are passionate about enhancing operational efficiency. Your leadership style fosters innovation and encourages team members to contribute their ideas and expertise. You are committed to scaling systems that support rapid growth and improve customer satisfaction.
Desirable
Experience in e-commerce or live shopping platforms is a plus. Familiarity with messaging, payments, and logistics systems will help you excel in this role. You are comfortable with data-driven decision-making and have a knack for identifying opportunities for improvement in customer support processes.
What you'll do
As the Engineering Manager for Customer Experience & Operations, you will lead a full-stack engineering team dedicated to scaling seller-provided support systems. Your role will involve designing and implementing scalable systems that integrate with various platforms, ensuring seamless communication between sellers and buyers. You will collaborate closely with product and design teams to enhance user experience and operational efficiency. Your leadership will be crucial in managing the technical complexities associated with high business impact projects. You will also be responsible for mentoring team members, fostering a culture of continuous improvement, and driving innovation within the team. Your insights will help shape the future of Whatnot's customer experience strategy, ensuring that it aligns with the company's rapid growth objectives.
What we offer
Whatnot provides a dynamic work environment where innovation is encouraged. You will have the opportunity to work with a talented team dedicated to redefining e-commerce. We offer competitive compensation and benefits, along with the flexibility of a hybrid work model. Join us in building the future of online marketplaces and making a significant impact in the world of live shopping.
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