Engineering Manager • Lead

Who you are

You have a proven track record in engineering management, with experience leading teams in a fast-paced environment. Your leadership style fosters collaboration and innovation, enabling your team to thrive while delivering exceptional customer experiences. You understand the nuances of operations and are adept at problem-solving, ensuring that processes are efficient and effective.

You possess strong communication skills, allowing you to articulate vision and strategy clearly to your team and stakeholders. You are passionate about building a culture of inclusivity and respect, where diverse perspectives are valued and encouraged. Your experience in e-commerce or related industries gives you a unique insight into customer needs and market trends.

What you'll do

As the Engineering Manager for Customer Experience & Operations at Whatnot, you will lead a team of engineers focused on enhancing the customer journey through innovative solutions. You will collaborate closely with cross-functional teams to identify opportunities for improvement and implement strategies that drive customer satisfaction and operational efficiency. Your role will involve mentoring and developing team members, ensuring they have the resources and support needed to succeed.

You will oversee the execution of projects from conception to completion, ensuring alignment with company goals and customer expectations. Your ability to analyze data and feedback will guide your decision-making process, allowing you to make informed choices that benefit both the team and the customers. You will also play a key role in shaping the future of Whatnot's platform, contributing to its growth and success in the live shopping space.

What we offer

Whatnot provides a dynamic work environment where innovation is at the forefront. You will have the opportunity to work with a talented team dedicated to redefining e-commerce. We offer competitive compensation and benefits, along with a culture that values creativity and collaboration. Join us in building the future of online marketplaces and making a meaningful impact in the world of commerce.