Support Engineer • Mid-Level

Who you are

You have a strong background in troubleshooting and investigating complex CI/CD scenarios, and you thrive on providing innovative solutions to customer requirements. Your experience includes developing scripts in Bash, Python, and Groovy for debugging and automating processes, which allows you to effectively support JFrog's customers. You are familiar with setting up JFrog applications and third-party products in various development environments, ensuring seamless integration and functionality.

Your analytical skills enable you to analyze log files, thread dumps, HTTP traffic, and JVM and OS parameters, allowing you to reproduce customer scenarios and identify relevant bugs or features. You maintain and improve a knowledge base of known issues and solutions, contributing to the overall efficiency of the support team. You are comfortable collaborating with JFrog’s R&D, QA, Release, and Sales teams, ensuring that customer feedback is effectively communicated and addressed.

You possess excellent spoken and written English skills, which are essential for interacting with customers and providing clear, concise support. Your adaptability allows you to work flexible hours and weekends when needed, demonstrating your commitment to customer satisfaction.

Desirable

Knowledge or experience with databases (SQL), LDAP, NGINX, and Apache Tomcat is a plus. Familiarity with the modern DevOps stack and lifecycle, including experience with CI/CD tools like Jenkins and GitHub Actions, is highly valued. Experience with containerization technologies such as Docker and Kubernetes, as well as cloud infrastructure (AWS/Azure) and Infrastructure as Code (Terraform), will set you apart as a candidate. Graduates of advanced DevOps certification programs are encouraged to apply.

What you'll do

As a Developer Support Engineer at JFrog, you will be the technical focal point for our customers, troubleshooting and investigating complex CI/CD scenarios. You will develop scripts in Bash, Python, and Groovy to automate processes and debug issues, ensuring that our customers receive the highest level of support. Your role will involve setting up JFrog applications and third-party products in various development environments, allowing you to provide tailored solutions to meet customer needs.

You will analyze log files, thread dumps, HTTP traffic, and JVM and OS parameters to reproduce customer scenarios, identifying bugs and features that need to be addressed. Maintaining and improving a knowledge base of known issues and solutions will be a key part of your responsibilities, as you work to enhance the efficiency of our support operations.

Collaboration is essential in this role, as you will integrate and work closely with JFrog’s R&D, QA, Release, and Sales teams. Your ability to communicate effectively will ensure that customer feedback is relayed and acted upon, contributing to the continuous improvement of our products and services.

What we offer

At JFrog, you will be part of a dynamic team that is reinventing DevOps for some of the world's greatest companies. We offer a unique work environment that fosters innovation and collaboration, allowing you to grow your career while making a significant impact in the software delivery space. You will have the opportunity to work with cutting-edge technologies and be part of a mission that is central to the success of our customers.

We encourage you to apply even if your experience doesn't match every requirement. Your willingness to learn and grow is what matters most to us. Join us on this exciting journey and help shape the future of software delivery.