Customer Support • Senior

Who you are

You have a diploma in finance, customer service, or a related field, and you possess strong communication skills to effectively assist customers in a fast-paced environment. Your experience in customer service has equipped you with the ability to handle inquiries and resolve issues efficiently. You are adept at liaising with both internal and external stakeholders, ensuring that customer feedback is communicated effectively to the relevant teams. You understand the importance of maintaining a working knowledge of company products to provide accurate information to customers. You thrive in a collaborative environment and are committed to creating strong relationships with partners and stakeholders.

What you'll do

In this role, you will attend to all inquiries and issues from global customers through various channels, including email, chat, and voice. You will work closely with product managers and the marketing team to address complaints and feedback related to the company's websites, products, platforms, and services. Your responsibilities will include escalating unresolved issues to Level 2 or supervisors as necessary, ensuring that customer concerns are addressed promptly and effectively. You will also be responsible for maintaining a comprehensive understanding of the company's offerings to communicate effectively with customers and provide them with the best possible support.

What we offer

At OKX, you will be part of a dynamic team that values collaboration and innovation. We offer a supportive work environment where you can grow your skills and advance your career in the exciting world of cryptocurrency. You will have the opportunity to work with a diverse group of professionals who are passionate about reshaping the future of finance. We believe in fostering a culture that prioritizes the well-being of our employees while delivering exceptional service to our customers.