About OKX
The all-in-one cryptocurrency trading platform
Key Highlights
- Over 50 million active accounts in 180+ countries
- Comprehensive services including trading, NFTs, and DeFi
- Headquartered in Mahe, Seychelles with 1001+ employees
- Market recovery fund launched to support crypto firms
OKX is a leading cryptocurrency exchange headquartered in Mahe, Seychelles, serving over 50 million active users across 180 countries. The platform offers a comprehensive suite of services, including crypto trading, NFT marketplaces, and decentralized finance (DeFi) products. With a commitment to se...
🎁 Benefits
OKX provides a comprehensive insurance package covering medical, dental, vision, disability, and life insurance. Employees enjoy paid parental leave, ...
🌟 Culture
OKX fosters a culture focused on accessibility in cryptocurrency trading, aiming to demystify the crypto space for users of all levels. The company va...
Overview
OKX is hiring a Senior Agent for Customer Service to handle inquiries from global customers in Portuguese. You'll collaborate with various teams to address customer feedback and maintain strong relationships with partners. This role requires fluency in Portuguese and experience in customer service.
Job Description
Who you are
You are a seasoned customer service professional with a strong command of the Portuguese language, capable of handling inquiries and issues from global customers through various channels including email, chat, and voice. You have a knack for maintaining a strong understanding of company products, which allows you to communicate effectively with customers in their preferred language. Your experience has equipped you with the skills to establish and nurture strong relationships with company partners and external stakeholders, ensuring that customer feedback is addressed promptly and effectively.
You thrive in collaborative environments, working closely with internal teams such as product managers and marketing to address complaints and feedback related to websites, products, platforms, and services. Your ability to escalate unresolved issues to Level 2/Supervisors demonstrates your commitment to providing exceptional customer service and ensuring that all inquiries are resolved in a timely manner.
What you'll do
In this role, you will be responsible for handling inquiries and issues from global customers, ensuring that their needs are met through various communication channels. You will collaborate with internal and external stakeholders to address complaints and feedback, maintaining a strong understanding of company products to effectively communicate with customers. Your role will involve establishing and nurturing relationships with partners and stakeholders, ensuring that all queries are escalated appropriately when necessary. You will play a crucial role in enhancing customer satisfaction and contributing to the overall success of OKX.
What we offer
At OKX, we believe in fostering a friendly, rewarding, and diverse environment for every employee. You will be part of a leading crypto exchange that is reshaping the future of finance through innovative products and services. We offer competitive compensation and the opportunity to work in a dynamic and supportive team. Join us in our mission to provide millions with access to crypto trading and decentralized applications, and be part of a company that values integrity, collaboration, and excellence.
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