Capacity Planning Manager • Mid-Level

Who you are

You have a strong background in capacity planning and operations management — you've successfully forecasted workload and resource needs in a fast-paced environment. Your analytical skills allow you to translate complex business processes into measurable requirements, ensuring that teams are adequately staffed to meet service levels. You thrive in collaborative settings, working closely with department leaders and business intelligence teams to drive operational efficiency.

You possess excellent communication skills, enabling you to convey insights and recommendations effectively to various stakeholders. Your experience in customer support or related service teams gives you a unique perspective on the importance of staffing in enhancing customer satisfaction. You are detail-oriented and proactive, always looking for ways to optimize processes and improve service delivery.

What you'll do

As the Capacity Planning Manager, you will be responsible for forecasting workload and volumes across customer support and related service teams. You will analyze historical data and trends to predict future resource needs, ensuring that the company can meet its service level agreements as it scales. Collaborating with department leaders, you will develop staffing models that align with operational goals and customer expectations.

You will also work closely with the Business Intelligence team to gather insights and data that inform your capacity planning strategies. Your role will involve monitoring performance metrics and adjusting forecasts as necessary to respond to changing business conditions. You will play a key role in identifying areas for improvement and implementing solutions that enhance operational efficiency and customer satisfaction.

What we offer

Omnidian offers a dynamic work environment where you can make a significant impact on the company's growth and customer experience. You will be part of a passionate team dedicated to revolutionizing performance assurance in the solar and energy storage industries. We provide opportunities for professional development and growth, ensuring that you have the resources and support needed to succeed in your role. Join us in building a more sustainable future for the planet through innovative technology and exceptional customer service.