Technical Support • Entry-Level

Who you are

You are a motivated individual looking to start your career in technical support, eager to learn about cybersecurity solutions dedicated to business-critical applications. You have a foundational understanding of SAP environments and are keen to develop your skills in enterprise application security. Your strong communication skills enable you to effectively gather technical details from customers and assist in troubleshooting their inquiries. You are comfortable working during night shifts and are ready to collaborate with senior engineers to resolve complex issues.

Desirable

Experience with ticketing systems such as SFDC is a plus, as is familiarity with licensing validation processes. You are detail-oriented and have a knack for documenting solutions clearly and concisely. A background in IT support or customer service would be beneficial, but your willingness to learn and adapt is what truly matters.

What you'll do

In this role, you will be the first line of contact for our customers, responding to incoming cases and inquiries through the SFDC ticketing system. You will gather key technical details from customers to assist in troubleshooting and perform initial investigation steps using internal documentation and tools. Your responsibilities will include validating customer entitlement and licensing, including system IDs and license key registration. You will assist in managing licensed systems and users tied to customer subscriptions, ensuring that license usage aligns with customer contracts. Additionally, you will document case details, actions taken, and resolution steps in the ticketing system, escalating unresolved or complex issues to senior engineers as necessary.

What we offer

At Onapsis, you will have the opportunity to work with a team dedicated to enhancing the security of the world’s most critical business applications. We provide a supportive environment where you can grow your skills and knowledge in cybersecurity. You will be part of a company that serves hundreds of leading brands, including a significant portion of the Forbes Global 100. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset. Join us in making a difference in the cybersecurity landscape.